{"id":8770,"date":"2025-03-28T03:28:09","date_gmt":"2025-03-28T03:28:09","guid":{"rendered":"https:\/\/novo.pontanegraazores.com\/faqs\/"},"modified":"2025-12-07T23:03:07","modified_gmt":"2025-12-07T23:03:07","slug":"faqs","status":"publish","type":"page","link":"https:\/\/pontanegraazores.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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We're here to help! Explore our FAQs or get in touch with us<\/a>.<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For Guests<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How can I make a reservation? <\/h6><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Reservations are made online through our booking platform<\/a>. Just choose the accommodation, select your dates, and confirm your booking in a few minutes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do the accommodations provide bed linens, towels, shower gel, and shampoo? <\/h6><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, all accommodations include bed linens and towels, but only some provide shower gel and shampoo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is breakfast included? <\/h6><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Some accommodations include breakfast, while others don\u2019t. This information is always listed in each property\u2019s description.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is smoking allowed anywhere in the accommodation? <\/h6><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Smoking is not allowed inside the accommodation. But you\u2019re free to smoke in all outdoor areas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What are the cancellation policies? <\/h6><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Guests can cancel their reservation up to 30 days before the check-in date.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t

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For Owners<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What does Ponta Negra Azores do? <\/h6><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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In short, we help property owners increase their income with local accommodation management solutions, while reducing their workload. We take care of the daily operations of your Airbnb, Booking, and other short-term rental platforms \u2014 including everything related to your listings, a fully synced calendar, photography, pricing management, 24\/7 guest communication, cleaning, laundry, toiletries, and guest check-ins and check-outs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Where does Ponta Negra Azores operate? <\/h6><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We operate on Terceira Island, in the Azores archipelago, specifically in the parishes of Altares, Biscoitos, Cinco Ribeiras, Lajes, Santa Cruz (Praia da Vit\u00f3ria), and Serreta.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I start working with you? <\/h6><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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It\u2019s simple: get in touch with us through the form or by phone<\/a>, and we\u2019ll schedule a visit to your property. From there, we handle the whole process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What services are included in local accommodation management? <\/h6><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We take care of everything \u2014 from online promotion to cleaning, maintenance, and guest communication.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do I need to be present for check-ins\/check-outs? <\/h6><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No. Our operations team handles all check-ins and check-outs, ensuring everything runs smoothly, with professionalism and friendliness.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQs We’re here to help! Explore our FAQs or get in touch with us. \u00b7 FAQs \u00b7 FAQs \u00b7 FAQs \u00b7 FAQs \u00b7 FAQs \u00b7 FAQs For Guests How can I make a reservation? Reservations are made online through our booking platform. Just choose the accommodation, select your dates, and confirm your booking in a […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-homepage.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8770","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQs - Ponta Negra Azores: Alojamentos<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pontanegraazores.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Ponta Negra Azores: Alojamentos\" \/>\n<meta property=\"og:description\" content=\"FAQs We’re here to help! 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